Refund policy

Return & Refund Policy

At Variegated Greens, every plant is a living, individual specimen. Each plant is carefully photographed, described, cultivated and prepared for its new home with attention to its condition at the time of sale.

All Plant Sales Are Final

Due to the living and perishable nature of plants, all plant sales are final.

Variegated Greens does not accept returns or exchanges. Refunds are not offered for change of mind, buyer's remorse, personal preference, or circumstances where a customer simply decides that they no longer want the plant.

Customers are encouraged to carefully review the photographs, description, size, condition and other information provided for each plant before completing a purchase.

Living Plants and Natural Change

Living plants naturally continue to grow, develop and respond to their environment.

The plant photographed in an individual listing is intended to represent the plant being offered for sale. Because it is living material, some natural growth or cosmetic change may occur between photography, purchase, shipping and delivery.

Future growth, colouration, variegation and expression may also change over time and are not guaranteed to remain identical to their appearance at the time of photography.

Shipping and Acclimation

Live plants naturally respond to transportation and changes in environment.

Temporary or minor signs of shipping or acclimation stress—including minor leaf damage, cosmetic imperfections, leaf loss, yellowing or changes in appearance—may occur during transit or acclimation and do not necessarily indicate that a plant is unhealthy or that there is a qualifying problem with the order.

Variegated Greens takes considerable care in preparing and packaging plants for shipment. Transit times, carrier delays, weather conditions, temperature exposure, handling and other circumstances occurring after a shipment has been transferred to the carrier may be outside our reasonable control.

Additional shipping conditions are described in our Shipping Policy.

Problems With an Order

Although plant sales are final, customers should contact Variegated Greens if:

- the wrong plant was received;

- the plant received is materially different from the individual plant represented in the applicable listing; or

- there is another significant problem with the order that the customer reasonably believes was present at delivery and is not simply normal shipping or acclimation stress.

A significant order problem must be reported to Variegated Greens within 24 hours of the carrier's recorded delivery time.

The customer should provide:

- the order number;

- a description of the problem;

- clear photographs of the plant as received;

- clear photographs of the packaging as received; and

- any other photographs or information reasonably necessary to review the circumstances.

Customers should retain the plant and original packaging while the matter is being reviewed unless instructed otherwise.

Submitting a report does not automatically entitle the customer to a refund, replacement or other remedy. Variegated Greens will review the circumstances and the information provided before determining an appropriate resolution.

Approved Refunds

Where Variegated Greens determines that a refund is an appropriate resolution, the approved refund will be initiated to the original payment method within 5 business days of approval.

After a refund has been initiated, the customer's bank, credit-card issuer, payment provider or other financial institution may require additional processing time before the funds appear in the customer's account. Processing times after the refund has been initiated are outside the control of Variegated Greens.

Unless required by applicable law, shipping charges are not refundable solely because of normal shipping or acclimation effects.

Returns and Exchanges

Because plants are living and perishable products, Variegated Greens does not accept physical returns or exchanges of plants.

Customers should not ship a plant back to Variegated Greens unless specifically instructed to do so.

There is no restocking fee because plant returns are not accepted.

Local Pickup

Customers choosing local pickup are encouraged to inspect their plant when receiving it.

Once the customer has inspected and accepted the plant and it leaves the care of Variegated Greens, the sale is considered final, subject to any rights or remedies that cannot legally be excluded.

How to Contact Us About an Order

Questions or reports concerning an order may be submitted through the Contact page on the Variegated Greens storefront or by email:

mvasquez2002@yahoo.com

Please include the applicable order number when contacting us about a purchase.

Our Commitment

Variegated Greens aims to represent each plant thoughtfully and accurately and to provide customers with clear information about what they are purchasing.

Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any right or remedy that cannot legally be excluded under applicable consumer-protection law.